Contact Within I for help with a Letters order, delivery, refund or cancellation request, or another question about the product.
Contact
Email letters@within-i.com. This is the dedicated support address for Within I Letters.
Orders
Include the email address used at checkout and, where possible, your Stripe order or payment reference. Please do not send full card details.
Delivery
If a Letter has not arrived, please check your spam or promotions folder, then contact us. We can verify the order and help resolve delivery issues, including previously released Letters due to customers joining mid-edition.
Refunds and cancellations
Refund requests may be considered before any Letter has been delivered to you. Once delivery has begun, including delivery of previously released Letters, purchases are generally non-refundable. We will help resolve confirmed delivery issues on our side.
Response
We aim to respond as soon as reasonably possible. Support is provided by email; no account or dashboard is required.